ANLA Knowledge Center

On the field

Not even the best products and signage can match the power of a great sales person. What are you doing to train your team, get in front of your customers and avoid price battles on the front line?

	When Good Customer Service Rules Go Bad Here are some of the most common customer service rules, when to break them, and alternative best practices to applyMORE
	Forget Your Products and Service: Move-up to “You” Selling How do you remove your products from the price wars to create a value-added bottom line?
	Face the Facts…and hit the road! Euro American's Linda Rae Toomey shares her experience that face-to-face increases sales.

You May Think You Know...

How well do you know your fellow ANLA members? Learn about your peers in the industry at ANLA's Profiles in Profit section of the ANLA Knowledge Center. ANLA's Member-to-Member Program encourages member firms to prefer other ANLA members when conducting business transactions. By doing this, you are supporting the more than 1,700 progressive green industry businesses that are investing in the future of our industry, and hopefully encouraging those who aren’t to join you as a member of ANLA.

Did You Know....That company culture is so important to Stauffers of Kissel Hill that they not only post their Values and Mission Statement on their website, it's in the stores and on Employee Name Tags as well!
	Stauffer's Company Culture Click here to learn about Stauffers of Kissel Hill's corporate culture - and how it can potentially apply to your business.
Did You Know... That you can take a virtual 'Tulip Walk' at the J. Frank Schmidt, Jr. Arboretum with legends Dr. Michael Dirr and Keith Warren.
	J Frank Schmidt & Son, Co Click here to view the Tulip Walk video as well as access product catalogues and information from J. Frank Schmidt & Son, Co.

Your players

No one wins without good players. But success doesn't end with a good hire. What are you doing to grow and retain your superstars?

	Training: Who’s Doing It Right? The best employee training programs follow this model: Employees happily attend, learn a great deal and consider training one ofMORE
	Behind the Scenes: HR Mulhall's explores the challenge of training seasonal staff and Campbell's shares a culture of safety. ANLA MEMBERS ONLY
	Recruitment: It’s Your Number Two Priority While continual recruitment of talent should be a top priority—even when the company doesn’t have immediate openings—it should still beMORE
	Getting the Best from Your Workers If people are the most important asset in your business, it is important to show them that you value themMORE

Equipping your team

Whether the "game" you are playing is consumer or B2B, inventory is the equipment that will win or lose the game. How much should you have, how do you keep track of it, and what catches your customer's attention?

	The Power of New Paul Erickson looks at aging your inventory through your POS to keep it moving thorough your business.
	Landscape Inventory: To Hold Or Not To Hold Landscape firms often debate whether to hold their own inventories to take advantage of quantity purchase discounts and ensure availability,MORE
	POS ROI: Measuring Return on Your POS Investment Mark, Christina and Michael talk with Kip about how they measure the return they receive from their investment in aMORE